Terms & Conditions

Please read the Terms and Conditions (‘the Terms) before purchasing any products (Goods) from this website. In placing an order  of any Goods from this website, by phone, or any other way, is deemed to be acceptance of the Terms.

  1. The Company
    1. EnerGaia Co. Ltd (‘EnerGaia’, ‘we’, ‘us’, ‘our’)  is a limited liability company incorporated and existing under the laws of Thailand. The place of business at 1701 Sukhumvit Road, Soi On Nut Suanluang, Bangkok, 10250. EnerGaia is the owner and operator of ‘Skylinespirulina.com (Skyline Spirulina). EnerGaia is the owner of this website and
  1. Order of Goods
    1. In order for the supply of Goods from this Website, a contract will be created between you (the purchaser), and EnerGaia. In this contract you (the customer) agree to provide the correct required information and warrant that the provided information in correct and complete during the time.  You warrant that the credit or debit card that you provide is your payment.
    2. The Goods delivered are intended for your use and not provided for sale. You certify that you will not act as a representative on behalf of a third party.
    3. You warrant that you are at least 20 years of age when you order Goods from this website. You agree, that if proof of age is requested during delivery, to show your ID card or other identification documents issued by the government, in order to confirm your age. If you are unable to display such documents when shipping Products will be returned by the company and you will be charged for the service.
  1. Price and Payment
    1. In order for the supply of Goods from this website, you agree to provide us with the required information and warrant that the information provided is correct and complete. You also warrant that the credit or debit card details that you provided are your money and that you have sufficient funds for payment.
    2. All prices listed on the website of the publication, however, we reserve the right to modify the prices or products for sale on the website and to change or stop selling Goods at any time we deem appropriate.
    3. All prices listed on the website are correct at the time they were published. This price includes related sales tax.
    4. If in a case there has been an error on the website, we reserve the right to edit the order. If there is an error in the price specified on the website, we reserve the right to amend this.
    5. All prices for delivery by EnerGaia or an assigned third party delivery provider, are correct at the time of publication, however we reserve the right to alter these in the future.
    6. The total price for the Goods, delivery and any other expenses, will be displayed on the website when you place an order during the payment process.
  1. Delivery process
    1. Delivery periods are quoted at the time of ordering.
    2. Delivery time is said to be the estimated time at the time of purchasing and may vary.
    3. Products will be delivered to the address specified when ordering.
    4. EnerGaia will engage a third-party provider for the delivery service of the Goods. We will take care to ensure that the delivery remains within the timeframe and goes to the address indicated on the order.
    5. We will not be responsible for any losses incurred to you from delayed deliveries.
    6. If you do not receive the delivery of the appropriate Goods delivered to you at the time of delivery, or the Goods are not delivered due errors of information provided by you at the time of purchase, then such goods are considered to have been delivered to you. The risks and responsibilities in relation to such Goods will be passed on to you, and any storage, insurance and other expenses, or the cost that we have to pay as a result of our inability to deliver the product to you, will be your responsibility and you would have to pay the full amount of damages for our expenses incurred.
    7. You must ensure there is adequate access arranged for delivery including necessary and safe access to delivery location. We cannot be held responsible for any damages or costs incurred to the Goods due to failure to provide adequate access or location of delivery.
  1. Rejection and Cancellation of order.
    1. We may cancel an order if the Goods are not available for any reason. We will notify you via phone number or email address provided. The refund process will take approximately 5-7 business days and can show up within 1-2 billing cycling depending on your bank processing time.
    2. Once the order has been created and paid for, you will not be able to cancel the order if you change your mind.
  1. Refund policy
    1. In the unlikely event that you receive Goods that are agreed to be unacceptable, with reasoning why you do not accept them, you have the right to reject said item(s) only. Your bank will update the credit card statement within 3-14 working days. If you paid via bank transfer or cash on delivery, your refund will be processed in 3-14 working days.
    2. If there is any other reason you are not satisfied with the Goods, you are welcome to call the customer service team to discuss.
  1. Complaints
    1. EnerGaia takes complaints very seriously and we aim to respond to your complaints as soon as possible. If you have any complaints, please call [+6627421559] or email [salesth@skylinespirulina.com].
  1. Limitation of Liability
    1. EnerGaia strives to provide the most accurate information and content on the website without any errors. Despite these efforts, we cannot warrant that the website will always be error free and we do not make any warranty whatsoever, whether express or implied to fitness for purpose or accuracy. We apologise for any inconvenience caused.
    2. By accepting these terms and conditions you agree to relieve us from identification from any liability whatsoever arising from your use of information from any third party.
    3. We disclaim any and all liability to the extent that permissible under applicable law. This does not affect your statutory right if we are found to be liable under any liability related to the relevant Goods.
    4. We reserve the right to accept any mistake in preparing the delivery, which will not affect the legal rights of consumers. If we have done anything that causes loss or damages to you, we will only be responsible for the expenses you have paid for.
    5. We do not accept any liability for delays or failures, or other contamination or destructive properties.
    6. We shall not be held liable if we are unable to fulfil our obligations to you if affected by force majeure events such as, war, riot, fire, flood, hurricane, typhoon, earthquake, lightening, explosion, energy shortages and any governmental action which prohibits or hinders us from fulfilling the terms of the contract.
    7. Goods sold on our website are private and domestic consumers only, therefore we do not accept liability for direct and indirect damages, data corruption, loss of profit and income, or loss due to property damage or claims arising from third parties related to the use of the website including Goods sold by us.
  1. General agreements
    1. All prices are in [ Thai Baht (THB) ], and taxes are already included in the price.
    2. We may alter the Terms at any time without notice.
    3. You may not install any application connected to our website or our online ordering system.
    4. You cannot record or use personal information that can identify individual identities from the website for any commercial solicitations purposes or solicit for any reason whatsoever.
    5. These Terms are considered to be a mutual agreement between the customer and EnerGaia. There will be no additional and implied terms other than this in the event of a conflict between the terms and conditions themselves or with other parts on the website.
    6. If these Terms are agreed not accurate or unenforceable, all stakeholders are deemed to agree to sever only those parts and the remaining will stand to effect as before.
    7. These Terms shall be governed by the laws of Thailand.
    8. Any delays or errors caused by us will not be effective in limiting the rights or correcting any damages under the agreement.
    9. These Terms shall have world-wide jurisdiction.